Shipping Policy
Shipping Information:
We currently offer free shipping in 26 regions of the European continent and 48 territories in the American continent. This does not include Hawaii, Alaska, Guam, Puerto Rico, any other U.S. territory, or island areas of the European Union. Shipping costs are borne by JOYOR and orders are shipped from Poland or the United States. FedEx or UPS handles deliveries to different parts of the European Union. Unless otherwise stated on the product page, in-stock orders are typically shipped within 2-3 business days (same-day shipping is also possible), excluding weekends and holidays. A shipping confirmation email will be sent to your email address once your order has been shipped. Delivery takes 4-7 days. JOYOR; Offer; All delivery dates are estimates.
Delivery time:
EU: 4-7 business days
United Kingdom: 10-15 business days
United States: 3-7 business days
Southeast Asia: 15-20 business days
Note: Order Arrival Time = Order Processing Time + Shipping Time
Note: Due to restrictions imposed by manufacturers and couriers, delivery times on public holidays may be affected. Unfortunately, this is beyond our control. Normal service will resume immediately after the end of each holiday.
Exceptional circumstances such as large orders, new product launches, or restock dates may result in longer delivery times.
Note: JOYOR is not responsible for lost, stolen or damaged items once the product has been signed. We can help you file a claim with FedEx or UPS for any item lost, stolen or damaged as a result of an act or omission of FedEx or UPS services, but we do not accept primary liability.
Note: It may take a few days for the tracking number to be activated in the courier's system after shipment. If this information does not appear on the courier's website, please try again later.
A signature is required for all shipments at the time of delivery. It is your responsibility to stay informed of the latest information and to contact the shipping company regarding any changes to the delivery date. JOYOR is not responsible for undeliverable packages.
Shipping Changes and Cancellations:
Before Shipping:
- You can pass:
Contact us to cancel your order. Cancellations will not be confirmed until you have received a valid confirmation email from our customer support team. A 10% credit card processing fee will be deducted. - Change of address: Free if contacted on the day of order and before shipment.
- Order modifications: Free if contacted on the day of order and prior to shipment.
Note: Shipping schedules are typically processed and shipped the next business day after your purchase. If the order was purchased during business hours, our shipping processing times are fast and cannot be changed.
After Shipment:
- Order Cancellation: If your order has already been shipped and cannot be changed, you can refuse the package, but you will have to pay a €180 return shipping fee. JOYOR WILL PROVIDE A RETURN LABEL FOR PICKUP WITH THE DESIGNATED CARRIER.
- Change of address: If the address can be changed successfully, there is no charge. If the address change fails, you can refuse the package. We will treat this as a refund request and charge a return shipping fee of €180.
- Order Changes: Order changes are only available for e-scooters. If you need to change the model, the customer can contact our customer service in advance to reorder the desired model and return the product from the original order.
NOTE: CUSTOMERS MUST SEND AN EMAIL TO JOYOR'S CUSTOMER SERVICE TEAM TO CANCEL THE ORDER. Once the cancellation request is approved, JOYOR will send a cancellation notification email to the customer. Customers should not send a return package to JOYOR without receiving notice. JOYOR WILL REJECT ANY PACKAGE THAT DOES NOT ARRIVE ON TIME AND THE CUSTOMER WILL BE RESPONSIBLE FOR ANY ASSOCIATED COSTS OR LOSSES.
Order Tracking:
If you've signed up for an account on joyor.store, you can track your order and shipping and delivery information. If you have not registered on our website, you can still track your order using your order number or through the official website of the respective logistics. If you have any questions, please send an email to .
Note: If you have not received your scooter but the logistics order says that the goods have been delivered, please contact us within 3 business days. After 3 working days, we will no longer deal with the problem, and the customer needs to contact the corresponding logistics company to solve the problem.